FREQUENTLY ASKED QUESTIONS:
Brand is it?
A. Nearly ALL items made in China are generically made units and are purchased
at the same factories as some of the better known marketing companies. Brands,
as we know them, are NOT made by these marketing companies. Goods are simply
re-badged in the name of the marketing company. The lack of branding
(advertising, marketing fees etc) leads to savings passed on directly to
customers. The items I bring in may come with a known or unknown brand, often
in plain white boxes. The EXACT same units are often found in retail stores
under various "in-store" names
Q) Do you have an Installation
to installing any powered item it is imperative that your installer test each
system / item regardless of if they are new, in the original carton or are
loose. It is simply wasteful to have the item installed and expecting it to work
because it is new. What invariably happens is, if the unit is faulty, or if the
wireless system does not work as intended, the installer gets paid for "doing
his job" and the buyer pays for the installation and then the re-installation
all because the installer did not test the item first
I view the manufacturers website?
A. There is no further information on any of the manufacturers
website other than what has been translated to English on this website. Unless
directed the manufacturers will not respond to any question from end users and
have requested that all enquiries only come via Brash Imports
have bought a unit from Hong Kong / China but I did not get Australian mapping,
can you help?
A. NO, it needs to be supplied by the supplier as aftermarket software can
damage your unit by chewing up memory.
A. No. All installation should be done by a qualified installer. Click
here for a list of installers available in your area. All self installed
items will be done so at owners risk
leads and wiring included?
A. Unless specified all stereo units are complete and all wiring commonly
needed to make them work
you have a showroom/shop where goods are displayed/demonstrated?
No, we are a wholesaler/distributor of goods and do not have the same facilities
as a retailer
I pick up the item?
A. Pick up is usually available during our standard office hrs
Monday - Thursday 10 - 6,
Friday 9 - 3
Sat / Sun 9 - 11
you need to call in advance on (03) 9523 8899 and hrs are quite flexible
A. As an Australian business we offer a 12 month warranty.
Q. Installation / Removal
A. All install and removal cost are borne by the owner of the unit. We do not
cover the cost of installation, nor if a fault occurs the removal of an item.
We do cover the postage costs if the unit is DOA. but as the unit is to be fully
tested prior to installation these costs are covered.
the item arrived damaged?
A. Upon payment or invoicing of goods legal ownership is transferred to the
buyer. Brash Imports will post your goods on your behalf or you can elect to
use your own courier or they can be collected by arrangement. Should the item
arrived in a damaged condition then you must in the first instance contact the
courier used (local courier / Australia Post etc). Brash Imports can make a
claim on your behalf for your goods but this can only be done once you have
reported the damage.
A Batteries and other consumables are not covered by any warranty.
are your installation guidelines ?
A. Quite simply all units must be installed by qualified installers listed in
either the Yellow Pages or have a registered installation business (card proof
maybe requested). For those wishing to self install or choose their own
installer the items will still carry a 12 months manufacturer’s warranty but as
installation is done as owners choice no claim can be made for damage to vehicle
or any other costs associated with installing or removing the item.. All
registered installers will carry their own insurances for damage caused their
own negligence or fault caused. Goods will NOT be replaced for burnt out wiring
happens after 7 days?
A. All new goods have a 12 months manufacturers' warranty and need to be
returned to warranty and get goods repaired or replaced, (more common is that
goods are simply replaced). No manufacturer has facilities for repairing items
outside of China. For your convenience, and to provide a one stop shop, goods
can be returned to Brash Imports office in China and we will send the items to
the manufacturers on your behalf at the purchasers' cost.
Turnaround time is typically 4 - 5 weeks
about refunds ?
Brash Imports adheres
Affairs (Vic) and ACCC guidelines
relating to the return of goods.
It is important to
know your rights and responsibilities when purchasing goods and services as the
law does not require traders to make refunds in every case - Choose carefully!
can I get a refund?
You are entitled to a refund when the goods you bought:
had a fault you
could not have know about when you bought them
do not do the job
you were led to believe they would
do not match the
sample you were shown, or
are not as
am I not entitled to a refund?
You may not be entitled to a refund when:
you can't provide
proof of purchase (a sales receipt)
wrong with the goods, but you changed your mind
the goods were
bought for someone else who doesn't want them
the goods were
damaged after you bought them, or
you knew or could
reasonably have known about any faults when you bought the goods.
Goods were not
installed by qualified installer.
if the goods are DOA or Faulty?
If you believe the goods are faulty you should stop using them immediately and
return them as soon as possible.
If you intend to
return goods please contact firstname.lastname@example.org outlining
your reasons for the return.
no longer want or do not need these goods?
A. Please choose goods carefully and ask as many questions as you need
(after downloading manuals). A re-stocking fee of 20% for re-stocking fee +
courier / postage costs will apply to all goods returned as long as they are
returned in the original condition they were sent in and never installed.
Special orders will incur a 25% re-stocking fee + courier / postage costs.
goods be exchanged?
Please choose goods carefully and ask as many questions as you
need (after downloading manuals). A 20% re stocking fee will apply to all goods
exchanged (unless faulty in which case there is no re-stocking fee)
there any other costs for delivery - ANYWHERE in Australia?
A. Ordered over $100 are post free.
Q. What are the
postage/courier costs outside of Australia?
A. Items are sent at the buyers cost. Goods may be sent via courier from
China or Australia, or goods may be posted via airmail from Australia
Q My item arrived damaged / or are
As above, once goods are paid for or invoiced they are deemed to you legally
yours. You have have a courier collect them, collect them yourself (and can pay
upon collection) or I will post these Australia wide free of postage charges. It
is HIGHLY recommended that you request insurance is taken out on YOUR goods, for
no liability will be accepted once goods are posted.
In the event your item does arrive damaged it must be taken to your local post
office with packaging so that an insurance claim can be made.
Items are late ?
A. From March 2020 Australia Post is no longer able to guarantee delivery
times. if your item is time sensitive you can elect to have your courier
collect this as we cannot be held responsible for Australia Post commitments.
I buy at trade pricing ?
A. Trade pricing is offered to re-sellers after their first purchase and by
you get Sun visor monitors? or Pre-made Head Rest Monitors
A. These are ILLEGAL. Click
here for a full answer as to why you cannot use, purchase or install these.
Q. Wired or Wireless?
A. A wireless system is easier to install but is more costly to
purchase. The real issue is that the camera and receiver should be able to see
each other in order to work properly but this is impractical in cars and so it
is not recommended as the picture is rarely acceptable.
you get headrests with monitors
A. Yes... but I cannot sell them to you as they are ILLEGAL in Australia as it
changes the design of you vehicle. This will modify the car to a point where it
no longer be roadworthy (hence this is why they are not available in retail
stores) DO NOT USE THESE. If you simply must have them, then contact email@example.com
Debbie works from China and can organize this for you but you will be deemed the
importer of these and thus the onus will be on yourself
do I pay ?
By selecting the item and putting it into the shopping cart you
can check out and use PayPal, MasterCard or Visa
Credit Cards payments
can be made via PayPal to firstname.lastname@example.org