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FREQUENTLY ASKED QUESTIONS:
Q. What Brand is it?
A. Nearly ALL items made in China are generically made units and are purchased at the same factories as some of the better known marketing companies. Brands, as we know them, are NOT made by these marketing companies. Goods are simply re-badged in the name of the marketing company. The lack of branding (advertising, marketing fees etc) leads to savings passed on directly to customers. The items I bring in may come with a known or unknown brand, often in plain white boxes. The EXACT same units are often found in retail stores under various "in-store" names
Q) Do you have an Installation policy
A. Prior to installing any powered item it is imperative that your installer test each system / item regardless of if they are new, in the original carton or are loose. It is simply wasteful to have the item installed and expecting it to work because it is new. What invariably happens is if the unit is faulty, or if the wireless system does not work as intended, the installer gets paid for "doing his job" and the buyer pays for the installation and then the re-installation all because the installer does not test the item first
Q. Can I view the manufacturers website?
A. There is no further information on any of the manufacturers website other than what has been translated to English on this website. Manufacturers will not respond to any question from end users and have requested that all enquiries only come via Brash Imports
Q. Can I plug my PS2/Xbox/GPS into it?
A. Getting excited with the possibility of playing a game console in a vehicle many people forget a monitor is just that. It will display whatever you plug into it, but the audio needs to come through an amplifier or the radio (by using an FM Modulator/Sender)
Q. Can I plug my Camera/GPS/DVD into it ?
A. All monitors have simple RCA inputs or 4 Pin priority hardware connections and so if your unit can be connected to RCA plugs then the monitor will display what is being played.
Q. Can I plug your tuner into my Pioneer/Kenwood/Sony head unit
A. If your unit has RCA inputs then there is no reason as to why they will be be compatible.
Q. I have bought a unit from Hong Kong / China but I cannot get the TV tuner to work with your antenna/ booster?
A. Do not expect that the cheap unit you have bought will work well (if at all) in your car. Getting a TV to work well can be tricky and will depend on all components needing to work well. The best antenna with the best placement, the types of antenna, as well as proximity to broadcast towers will effect your ability to get a picture. Antennas rarely fail, cheap TV tuners do.
Q. Which antenna is better ?
A. All the antennas have advantages and disadvantages. For discreetness the Film on Glass is better, but it may not work as well if your windows have metalized window tint, so the single/dual plug diversity antenna may be better placed on the front windscreen.
Q. How many antennas will I need and where do I place them?
A. The best advice I can give is that it will depend on where you broadcast towers are and the placement in a vehicle. We recommend as many antennas as your unit will accept to give the best chance of reception available. Placement of the antennas is usually inside the vehicle on the front and rear windscreens. |
Q. The Antenna booster does not work ?
A. The antenna booster will only boost existing signals and can make goods signals great, but I cannot give you better reception. If you have weak or poor signals then you must remember that this unit will boost all TV signals. If you are receiving junk, then the junk signal is boosted.
If you receive no signal at all, then there is nothing to boost. If you have a poor picture to start with, the antenna booster may in fact seem to make your picture worse. Poor reception is nearly always the fault of poor TV tuners.
Q. Do you install?
A. No. All installation should be done by a qualified installer. Click here for a list of installers available in your area.
Q. Are leads and wiring included?
A. All units are complete with remotes all wiring commonly needed to make them work
Q. Do you have a showroom/shop where goods are displayed/demonstrated?
A. No, we are a wholesaler/distributor of goods and do not have the same facilities as a retailer
Q. The wireless baby monitor is not working as I think it should?
A. First off you need to see if the unit is working in close proximity to the receiver.
Once satisfied that this is happening then the next thing to do is to eliminate anything which may be interfering with the unit. Things which may interfere with reception include other wireless devices (cordless phones, wireless internet etc). Wireless interference can also come from external sources such as a neighbors wireless device. Also fluorescent lighting emits a signal and so this will also interfere with reception.
If all these things are checked and the results are not what you expect them to be then it must be something else stopping the camera signal getting to the monitor. Obstacles not only include the distance between them but also include walls, doors etc. Solid brick walls and solid timber doors obviously create more of an obstacle than brick veneer and hollow core doors as well as the physical distance between the camera and receiver. The other thing to try is changing channels on the camera as well to see If this changes the result.
Q. Can I pick up the item?
A. Pick up is usually available M- F between 9 - 3 and between 4 - 6, but you need to call in advance on (03) 9523 8899
Q. Guarantee?
A. All goods are covered by Brash Imports for 7 days after the receipt/pick up of the item. During this time goods can be sent back and postage cost will be refunded should there be anything wrong with a unit as long as installation guidelines as outlined are followed.
Q Should the item arrived damaged?
A. Upon payment or invoicing of goods legal ownership is transferred to the buyer. Brash Imports will post your goods on your behalf or you can elect to use your own courier or they can be collected by arrangement. Should the item arrived in a damaged condition then you must in the first instance contact the courier used (local courier / Australia Post etc). Brash Imports can make a claim on your behalf for your goods but this can only be done once you have reported the damage.
Q. Battery is dead!
A Batteries and other consumables are not covered by any warranty.
Q. What are your installation guidelines ?
A. Quite simply all units must be installed by qualified installers listed in either the Yellow Pages or local paper / business card (proof maybe requested). For those wishing to self install, the units will still carry a limited 3 months manufacturers warranty. Goods will NOT be replaced for burnt out wiring etc. They will, at the purchasers cost, be sent to the manufacturer for repair.
Q. What happens after 7 days?
A. All new goods have a 3 months manufacturers' warranty and need to be returned to manufacturer to claim warranty and get goods repaired or replaced, (more common is that goods are simply replaced). No manufacturer has facilities for repairing items outside of China. For your convenience, and to provide a one stop shop, goods can be returned to Brash Imports office in China and we will send the items to the manufacturers on your behalf at the purchasers' cost.
The fees for sending good to the manufacturer and to return it to you are costed as follows:
Simply return the items via Australia Post to the address in China below. When sending the item take note of the Nett weight of the carton.
The cost of getting the item back from China is $18AUD per KG + $15 handling/postage fee. This amount can be paid via PayPal or bank deposit. Goods can be also couriered directly back at a cost of $20 per KG + $50AUD courier fee.
Turnaround time is typically 4 - 5 weeks
Q. What about refunds ?
Brash Imports adheres to Consumer Affairs (Vic) and ACCC guidelines relating to the return of goods.
It is important to know your rights and responsibilities when purchasing goods and services as the law does not require traders to make refunds in every case - Choose carefully!
Q. When can I get a refund?
You are entitled to a refund when the goods you bought:
- had a fault you could not have know about when you bought them
- do not do the job you were led to believe they would
- do not match the sample you were shown, or
- are not as described
Q. When am I not entitled to a refund?
You may not be entitled to a refund when:
- you can't provide proof of purchase (a sales receipt)
- there's nothing wrong with the goods, but you changed your mind
- the goods were bought for someone else who doesn't want them
- the goods were damaged after you bought them, or
- you knew or could reasonably have known about any faults when you bought the goods.
- Goods were not installed by qualified installer.
Q. What if the goods are DOA or Faulty?
If you believe the goods are faulty you should stop using them immediately and return them as soon as possible.
If you intend to return goods please contact office@brashimports.com.au outlining your reasons for the return.
Returns are back to base and shipping costs are the responsibility of the customer. If posting goods back to Caulfield then please include a self addressed Aust Post Express Post satchel for the return.
All products returned MUST be 100 percent complete and contain ALL original manufacturer boxes and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
Q. Can goods be exchanged?
Please choose goods carefully and ask as many questions as you need (after downloading manuals). A 15% re stocking fee will apply to all goods exchanged (unless faulty in which case there is no re-stocking fee)
Q. Are there any other costs for delivery?
A. NO. All goods are priced including delivery by Australia Post or courier. All goods will either be sent via Express Post or Registered Mail. If the method for not specified then this will by the discretion of Brash Imports. Registered items are sent insured, Express Post items can be claimed to the value of $50. In the past year we have had a 100% delivery rate by Australia Post.
Q My item arrived damaged / or are not delivered?
As above, once goods are paid for or invoiced they are deemed to you legally yours. You have have a courier collect them, collect them yourself (and can pay upon collection) or I will post these Australia wide free of postage charges. It is HIGHLY recommended that you request insurance is taken out on YOUR goods, for no liability will be accepted once goods are posted.
In the event your item does arrive damaged it must be taken to your local post office with packaging so that an insurance claim can be made.
Q. Can I buy at trade pricing ?
A. Trade pricing is offered to any re-seller who wishes to buy 3 units and the total is more than $750 at one purchase. Trade price does NOT include postage / courier
Q. Can you get Sun visor monitors? or Pre-made Head Rest Monitors
A. These are ILLEGAL.
Click here for a full answer as to why you cannot use, purchase or install these.
Q. Can I use my existing steering wheel controls?
A. For the in-dash units this can be done by using an after market product. I have tested this with the double Din unit and it works perfectly. This item is available from Stinger Australia, but you can read about this here
Q. Wired or Wireless?
A. A wireless system is easier to install but is more costly to purchase. The real issue is that the camera and receiver should be able to see each other in order to work properly. If your vehicle is a 4WD or similar then using the professional receiver will work in most occasions as the antenna can sit on the roof of your vehicle.
Q. Can you get headrests with monitors
A. Yes... but I cannot sell them to you as they are ILLEGAL in Australia as it changes the design of you vehicle. This will modify the car to a point where it no longer be roadworthy (hence this is why they are not available in retail stores) DO NOT USE THESE. If you simply must have them, then contact debbie@brashimports.com.au Debbie works from China and can organize this for you but you will be deemed the importer of these and thus the onus will be on yourself
Q. How do I order?
A. Simply write an email or call the office first to make sure that the item is in stock and to provide postal details. Your total will be confirmed along with availability via return email. Once payment is made goods will be posted. For goods being collected from Caulfield, goods can be paid in cash upon collection. (There are no card facilities available)
Q How do I pay ?
Preferred payment is in the form of Direct Deposit, alternatively a Australia Post money order or cash upon collection PayPal is also available. I have no credit card facilities
Direct Deposits: Postal
Address: PayPal
  
BSB 033047 P.O. Box 1177 sales@brashimports.com.au
Account No. 326957 Caulfield North
Name: Brash Imports Victoria, 3161
Australia
Phone (03) 9 5 2 3 8 8 9 9
Fax (03) 9017 8926
China Office:
Receiver: YAN MEI GONG
Address： Room F, 7th Floor, A Unit 602，Sydney Building
Golden Time
83 Zone
Baoan District
Shenzhen City
China
Tel:
86 - 1 3 5 - 5 4 9 2 - 0 8 2 5
(Mandarin only)
(The following will not appear correctly unless Chinese characters are loaded on your computer)
深圳市宝安区体育中心金成时代悉尼居A座7楼F房
电话:0086- 135 5492 0825
联系人:龚艳梅
CHINA
If sending goods to China you MUST cut and paste the above address! (please enlarge). If you do not have the fonts installed to have the above address appear then simply download this HERE (PDF) or HERE (JPG). Do NOT send goods to China via courier
Credit Cards    payments can only be made via PayPal to
sales@brashimports.com.au
C.O.D. is unavailable
CONTACT:  office@brashimports.com.au
Phone (03) 9 5 2 3 8 8 9 9
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